Cancellation Policy

Healthy Genie is committed to providing fresh, hygienic and quality meals and food products to our customers.

This Cancellation Policy explains the terms and conditions for cancelling orders, subscription plans and other purchases made through our official website, www.healthygenie.in.

Healthy Genie is operated by Vishwija Foods LLP and currently provides services in Pune, Maharashtra, India.

By placing an order or purchasing a subscription plan, you agree to this Cancellation Policy, along with our Terms & Conditions, Refund Policy, Delivery Policy and other applicable policies.

Customers may request cancellation of an individual order by contacting Healthy Genie through the customer support channels listed in this policy.

• Before preparation begins: Cancellation requests may be accepted, subject to order status and operational feasibility. If payment has already been collected, an eligible refund will be processed in accordance with our Refund Policy.
• After preparation begins: Cancellation may not be possible because ingredients may have been procured and food preparation may already be underway.
• After dispatch or delivery: Orders generally cannot be cancelled once dispatched or delivered, except where a remedy is available under our Refund Policy or applicable law.

Fresh meals are prepared according to the scheduled delivery date and meal plan. To minimise food waste and preparation costs, customers should submit cancellation requests before the applicable cut-off time.

• Requests received before the cut-off time may be considered for cancellation.
• Requests received after the cut-off time may not be accepted if preparation or procurement has already started.
• The applicable cut-off time will be communicated through the website, checkout process, subscription details or customer support.

Customers are responsible for submitting requests sufficiently in advance. The acceptance of a late cancellation request is at Healthy Genie's discretion, subject to applicable law.

Customers who purchase weekly or monthly meal plans may request cancellation by contacting Healthy Genie.

• Subscription cancellation requests will be reviewed according to the subscription status, start date, meals already delivered, meals already prepared and the terms communicated at the time of purchase.
• Cancellation of future scheduled meals may be possible if the request is received before the applicable cut-off time.
• Cancelling a subscription does not automatically entitle the customer to a refund for meals already delivered, prepared or otherwise consumed.
• Refunds for eligible unused meals, where applicable, will be assessed under our Refund Policy and the terms of the subscription.
• Once a subscription has expired, unused meals are generally non-refundable unless otherwise stated in our Refund Policy or required by applicable law.

Customers should contact support to confirm the effective date of cancellation and whether any future scheduled deliveries remain active.

Where a meal plan allows pauses, skipped meals or schedule changes, customers must follow the applicable request process and cut-off time.

• Requests must be submitted through the communication channel specified by Healthy Genie.
• Requests received before the applicable cut-off time may be accommodated, subject to plan terms and operational feasibility.
• Requests received after the cut-off time may not be applied to the next scheduled meal.
• A missed, skipped or uncollected meal does not automatically qualify for a refund or credit.

Any approved adjustment to a subscription will be communicated to the customer. The availability of pause, skip and rescheduling options depends on the selected plan.

For packaged snacks and other food products:

• Cancellation may be requested before the order is processed or dispatched.
• Once an order has been processed or dispatched, cancellation may not be possible.
• Products that have been delivered cannot ordinarily be returned or cancelled merely because the customer has changed their mind, subject to applicable law.
• Incorrect, damaged, defective, missing or unsafe products will be handled in accordance with our Refund Policy and applicable law.

Customers should contact Healthy Genie as soon as possible if they need to cancel an order for packaged products.

Healthy Genie reserves the right to cancel an order or scheduled delivery in circumstances such as:

• Product or ingredient unavailability.
• Delivery location outside the service area.
• Incorrect or incomplete order information.
• Payment failure or inability to verify a transaction.
• Operational, food-safety or delivery-related issues.
• Suspected fraudulent activity or misuse of the service.
• Circumstances beyond our reasonable control that prevent fulfilment.

Where Healthy Genie cancels a paid order and the customer is entitled to a refund, the eligible amount will be refunded in accordance with our Refund Policy and applicable law.

We will make reasonable efforts to notify the customer of the cancellation and explain the available resolution.

Customers are responsible for providing accurate delivery details and remaining reachable during the expected delivery window.

If an order cannot be delivered because the customer is unavailable, unreachable or has provided an incorrect or incomplete address, cancellation, redelivery, replacement or refund eligibility will be assessed under our Delivery Policy and Refund Policy.

Because fresh meals are perishable, redelivery may not always be possible. However, nothing in this section limits any rights or remedies available under applicable law.

Cancellation terms for corporate meal plans, bulk orders, event catering and party orders may differ from those applicable to standard individual orders.

Such orders will be governed by the written quotation, order confirmation, agreement or other cancellation terms communicated and accepted before the order is finalised.

Customers should contact Healthy Genie as early as possible to request a cancellation or change to a bulk order.

To request a cancellation, customers should contact Healthy Genie using one of the following channels:

• Email: Healthygenie@gmail.com
• Phone / WhatsApp: +91 92093 61185

Please provide the following details:

• Full name associated with the order.
• Order number or subscription reference.
• Registered contact number.
• Date of the order or scheduled delivery.
• Reason for cancellation.

Healthy Genie will review the request and communicate whether the cancellation has been accepted. Customers should retain the cancellation confirmation for their records.

Where a cancellation qualifies for a refund:

• The refund amount will be determined according to our Refund Policy and applicable law.
• Approved refunds will generally be issued to the original payment method where possible.
• Refund processing is expected to take approximately 7–10 working days, subject to payment provider and banking processes, as stated in our Refund Policy.
• Any applicable deductions or exclusions will be communicated where permitted by law.

For further details, please refer to the Refund Policy available on our website.

Healthy Genie may update this Cancellation Policy from time to time to reflect changes in our services, operational practices or applicable laws.

The updated policy will be published on our website with a revised "Last updated" date. Changes will apply as permitted by applicable law.

Nothing in this Cancellation Policy is intended to exclude, restrict or override any rights or remedies available to customers under applicable Indian law, including the Consumer Protection Act, 2019.

Where applicable law provides a customer with a right to cancel, obtain a refund or seek another remedy, that right will prevail over any inconsistent provision of this policy.

For questions about cancellations, subscription changes or order status, please contact:

Healthy Genie

• Email: Healthygenie@gmail.com
• Phone / WhatsApp: +91 92093 61185
• Service Area: Pune, Maharashtra, India
• Website: https://www.healthygenie.in/