Refund Policy

At Healthy Genie, operated by Vishwija Foods LLP, we aim to provide fresh, quality meals, healthy snacks and reliable delivery services.

This Refund Policy explains when you may be eligible for a refund for orders placed through our website, https://www.healthygenie.in/, including individual meals, packaged snacks, weekly or monthly meal subscriptions, and eligible bulk or corporate orders.

Please read this policy together with our Terms and Conditions, Cancellation Policy and Delivery Policy.

Refund eligibility depends on the type of order, the reason for the request, the stage of preparation or delivery, and the applicable terms of your purchase.

Because our meals are freshly prepared and perishable, we generally cannot accept returns of food that has already been delivered.

We will review eligible refund requests fairly and in accordance with applicable consumer protection laws.

3.1 Cancellation before food preparation

If you request cancellation before preparation has started and the order is eligible for cancellation under our Cancellation Policy, you may qualify for a full refund. The cancellation must be confirmed by Healthy Genie.

3.2 Cancellation after preparation has started

Once food preparation has started, cancellation may no longer be possible because ingredients and resources have already been committed to your order.

In such cases, a refund may not be available unless required by applicable law or approved by Healthy Genie under the circumstances.

3.3 Orders cancelled by Healthy Genie

If Healthy Genie cancels an order because of operational issues, ingredient unavailability, an incorrect listing, or an inability to deliver to your address, you will receive a refund of the amount paid for the cancelled order.

If only part of an order is cancelled, the refund will apply to the affected portion where appropriate.

If your payment is debited but your order is not confirmed, we will investigate the transaction and arrange a refund where the payment was received or captured without a corresponding confirmed order.

Refunds for failed, pending or reversed transactions may also depend on the payment provider or bank's processing procedures.

If the amount has not been received by Healthy Genie and the payment provider reverses the transaction automatically, the reversal will be handled through the relevant payment provider.

Please contact us with your transaction reference, payment date and order details if the amount has been debited but your order remains unconfirmed.

If your order arrives incorrect, damaged, spilled, incomplete or potentially unsafe, please contact us on the day of delivery and within 2 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs or a video showing the affected food, packaging or items, where reasonably possible.
• Any other information reasonably needed to verify and resolve the complaint.

You can contact us through WhatsApp, phone or email using the details in the Contact us section.

After reviewing the complaint, we may offer an appropriate replacement or refund, depending on the circumstances and this Refund Policy.

Requests received after the stated reporting period may require additional review. Nothing in this policy removes any rights you may have under applicable law.

If one or more items are missing from your order, please notify us as soon as possible, preferably within 2 hours of delivery.

Provide your order number and identify the missing items.

After verification, we may arrange delivery of the missing item, provide a suitable replacement or issue a refund for the affected item, depending on availability and the circumstances.

Delivery times are estimates and may be affected by traffic, weather, operational issues or other circumstances beyond our reasonable control.

A delivery delay does not automatically qualify an order for a refund.

However, if an order is not delivered, is cancelled by Healthy Genie, or the delay or failure otherwise makes a refund appropriate under applicable law or our policies, we will review the case and provide an appropriate resolution.

Please ensure that your delivery address, contact number and delivery instructions are accurate and that someone is available to receive the order.

If delivery fails because the customer provided an incorrect address, could not be contacted or was unavailable during the delivery window, the order may be treated in accordance with our Delivery Policy, subject to applicable law. A refund is not guaranteed in such circumstances.

Weekly and monthly meal plans are prepaid and must be used within their stated validity periods.

8.1 Unused meals

Unused meals remaining after the subscription validity period expires are generally non-refundable, except where our applicable policies or law provide otherwise.

8.2 Subscription cancellation

Requests to cancel a subscription will be handled according to the applicable subscription terms and Cancellation Policy.

Any refund will depend on the plan conditions, the meals already delivered or prepared, the timing of the cancellation and any applicable legal requirements.

8.3 Paused or skipped deliveries

Customers must request pauses or skipped deliveries before the applicable cut-off time.

Requests made after the cut-off may not be accepted for that day's delivery. An unapproved late skip does not automatically qualify for a refund or replacement meal.

8.4 Subscription cancellation by Healthy Genie

If Healthy Genie cancels a subscription or cannot provide the remaining eligible service, we will assess the unused portion and provide an appropriate refund or other resolution in accordance with the subscription terms and applicable law.

Refund requests for packaged snacks, including laddoos, cookies, cakes and namkeen, may be considered where an item is incorrect, damaged, defective, missing or unsafe.

Please report the issue promptly, preferably on the day of delivery and within 2 hours, and provide supporting photographs or other reasonable evidence.

Because food products are perishable or subject to storage and hygiene requirements, returns are not generally accepted once products have been delivered. This restriction does not remove any applicable rights relating to defective, unsafe or incorrectly supplied products.

Refunds for corporate meal programmes, office deliveries, bulk orders and party or festive orders will be assessed according to the confirmed written quotation, email or WhatsApp agreement and our applicable Cancellation Policy.

These orders may involve advance payments, ingredient purchases, production commitments and special delivery arrangements.

Any cancellation charges, refund eligibility or adjustments should follow the terms agreed before the order was accepted, subject to applicable law.

If Healthy Genie cannot fulfil a confirmed order, we will provide an appropriate refund or other resolution as required by the agreed terms and applicable law.

To request a refund, contact Healthy Genie using one of the following channels:

• WhatsApp / Phone: +91 92093 61185
• Email: Healthygenie@gmail.com

Please include:

• Your full name.
• Your order number or subscription reference.
• The date of the order or transaction.
• The reason for requesting a refund.
• Relevant photographs, videos or payment references, where applicable.

We may contact you for additional information reasonably necessary to verify the order and assess the request.

Each request will be reviewed based on the available order records, payment status, delivery details, supporting evidence and the applicable policy.

Healthy Genie may approve a full refund, a partial refund, a replacement or another appropriate resolution, depending on the circumstances.

A refund will not be denied solely because a customer has not followed an internal reporting procedure where applicable law requires a different outcome.

We will communicate the outcome of the request through the contact details associated with the order or the details you provide when contacting us.

Approved refunds will be initiated to the original payment method, where possible.

Our current Terms and Conditions specify an expected refund-processing period of 7–10 working days for approved refunds. The time taken for the amount to appear in your account may depend on the payment provider, bank or payment method.

If the refund has not appeared after the applicable period, please contact us with your order number and payment reference so that we can investigate.

If a different payment method or refund arrangement is necessary, we will communicate the available options and follow applicable law.

Promotional offers, coupons and discounts are subject to their stated terms and validity periods.

If an order paid for using a coupon or promotional offer qualifies for a refund, the refund will be calculated based on the amount actually paid for the affected items, subject to the offer terms and applicable law.

Coupons and promotional discounts are not normally redeemable for cash unless the offer terms or applicable law provide otherwise.

A customer cannot receive multiple refunds or compensation for the same order issue beyond the amount or remedy to which they are entitled.

If a replacement has already been provided for an issue, any additional refund request will be reviewed based on the circumstances and applicable law.

Nothing in this Refund Policy is intended to exclude, restrict or waive any right available to a customer under the Consumer Protection Act, 2019, applicable e-commerce rules or any other applicable law.

Where a legal requirement provides a customer with a refund, replacement or other remedy, that requirement will prevail over any inconsistent provision of this policy.

We may update this Refund Policy to reflect changes in our operations, products, payment methods or legal requirements.

The updated version will be published on our website with a revised "Last updated" date.

Any changes will apply in accordance with applicable law and will not remove rights that have already accrued to customers.

For refund requests, questions or complaints, please contact:

Healthy Genie – Vishwija Foods LLP

• Website: https://www.healthygenie.in/
• Email: Healthygenie@gmail.com
• WhatsApp / Phone: +91 92093 61185
• Location: Trident Diesel Systems Pvt Ltd, Dangat Estate, 77/8, opp. hotel Aditya, Shivane, Pune, Maharashtra 411023

Please include your order number or transaction reference so that we can assist you efficiently.