Frequently Asked Questions

Browse Meals or Subscriptions on our website, add items to your cart, choose a delivery slot and address, and check out with your preferred payment method. You'll get a confirmation on WhatsApp and email once the order is placed.

Orders for same-day delivery must be placed by 1:00 PM. Any order placed after 1:00 PM is automatically scheduled for the next delivery day. Some items, such as cakes and laddoos, need advance booking: their product page shows how many days ahead to order, and the delivery dates start from then.

Message us on WhatsApp or call us by 9:00 PM the day before delivery and we'll update your order. After that, and for same-day orders once confirmed, the kitchen has already planned your meal and the order can't be changed. You're welcome to place a fresh order for anything you'd like to add.

We currently deliver in fixed lunch and dinner windows, Monday to Friday. Your exact slot is confirmed at checkout based on your address and depends on the delivery zone you fall in.

We deliver across select zones in Pune. Enter your address or pincode at checkout, or check our Delivery Areas page, to confirm whether your location is currently covered.

We're expanding coverage regularly. If your area isn't listed yet, drop us a message on WhatsApp with your pincode — we'll notify you as soon as we launch there.

We accept UPI, all major debit/credit cards, and net banking through our secure checkout. Corporate accounts can also arrange invoiced billing — reach out to our team to set this up.

Yes. All payments are processed through a PCI-DSS compliant payment gateway with end-to-end encryption. We never store your card details on our servers.

Cash on Delivery isn't available for regular meal orders, but it can be arranged for large corporate or catering orders on request — just mention it while placing a bulk enquiry.

Pick a plan (weekly or monthly), choose your meal preferences, and we'll deliver on all active weekdays for the duration of your plan. You can review and swap upcoming meals from your account before each cutoff.

Weekly plans run Monday to Friday. We don't deliver on Saturdays, Sundays, or public holidays; those days are automatically excluded from your plan and don't count against your meal balance.

Yes. You can pause individual days or a full week from your account dashboard until the evening before. Your month runs from your start date: up to 7 missed deliveries a month carry forward on a monthly plan and up to 2 on a weekly plan, and kitchen closure days count towards this limit. Carried deliveries are added after your last delivery and must be used within the next month.

Your plan already runs on past its original end date for any carried-forward deliveries, which must be used within the month after they were missed. A renewal starts once those carried deliveries finish. For anything else, contact our support team before your plan ends.

Yes — we run dedicated corporate meal programs including daily lunch, wellness plans, and event catering for offices across our delivery zones.

Corporate daily-lunch programs typically require a minimum of 10 meals per day, and one-time bulk or event orders need a minimum of 15 plates. Reach out with your headcount and we'll confirm exact minimums for your plan.

For recurring corporate lunch, we recommend onboarding at least 2 working days in advance. For one-time bulk or event orders, please book at least 24–48 hours ahead so the kitchen can plan quantities.

Yes, we take custom cake orders for birthdays and celebrations. Share your flavour, size, and design preferences at least 24 hours in advance so we can prepare it fresh for your date.

Yes, we cater office parties, celebrations, and private events with curated menus and chafing-dish setups. Share your headcount, date, and menu preferences and we'll share a quote.

Our catering service is currently delivery-only — food arrives fresh, packed and ready to serve, along with serving equipment where required. We don't provide on-site waitstaff at this time.

Message us on WhatsApp or call us by 9:00 PM the day before delivery. After that, and for same-day orders once confirmed, the order has already gone into preparation and can no longer be cancelled.

Orders cancelled by 9:00 PM the day before delivery are refunded in full to your original payment method within 5–7 business days. Later cancellations aren't eligible for a refund, as the meal is already being prepared.

Please reach out on WhatsApp or call our support line within 2 hours of delivery with your order number and a photo if possible. We'll investigate and offer a replacement or credit depending on the issue.