Terms & Conditions

These Terms and Conditions apply when you visit the Healthy Genie website (the "Site"), order meals or snacks, or subscribe to one of our meal plans. "Healthy Genie", "we", "us" and "our" mean Healthy Genie, a healthy food service based in Pune, Maharashtra, India, operated by Vishwija Foods LLP. "You" means anyone who uses the Site or places an order with us.

These Terms should be read together with our Privacy Policy, Refund Policy, Cancellation Policy and Delivery Policy, which form part of this agreement. If a specific policy and these Terms conflict on the same point, the specific policy applies to that point. By using the Site or placing an order, you accept these Terms.

You must be legally competent to enter into a binding contract under the Indian Contract Act, 1872. Minors (under 18 years of age) may use the Site and order only through a parent or legal guardian. We may suspend or terminate access if these conditions are not met.

You may order as a guest or create an account. If you register, you agree to:

• provide true, accurate, current and complete information and keep it updated;
• keep your login details confidential and take responsibility for all activity under your account;
• tell us promptly about any unauthorised use of your account.

We may suspend or terminate an account if information is false, these Terms are breached, or we reasonably suspect fraud or misuse of offers.

Healthy Genie prepares fresh healthy meals, salads, soups and millet-based dishes, and also sells packaged snacks such as laddoos, cookies, cakes and namkeen. We deliver to homes and workplaces within our service area in Pune, as listed on our Delivery Areas page.

• Fresh meals are delivered Monday to Friday. Delivery days and timings for other items, and for party or festive orders, are confirmed when you order.
• Menus rotate and may change depending on the seasonal availability of fresh ingredients.
• We may decline or cancel an order if the delivery address is outside our service area or the order cannot be fulfilled. Any amount you have paid for it will be refunded in full.

• You can place orders through the Site.
• Information and prices displayed on the Site are an invitation to offer. Your order is your offer to buy, and a contract is formed when we acknowledge or confirm it.
• We make reasonable efforts to show correct descriptions, images, prices and nutrition details, but errors can occur. If a product is listed at a wrong price or with wrong information, we may correct it or cancel the affected order. If you have already paid, we will refund the full amount.
• Product images are for illustration. Portions, colour and presentation may vary slightly.
• For same-day or next-day meals, orders must be placed before the cut-off time shown on the Site or communicated by us. The cut-off for same-day delivery is 1:00 PM.

• Plans. Weekly and monthly plans run for the period and number of meals you choose, on our delivery days (Monday to Friday).
• Payment in advance. Subscription plans are paid in advance, and the plan starts once payment is received and we confirm the start date.
• Pause or skip. You may pause or skip deliveries by informing us before the cut-off time. Requests made after the cut-off may not be accepted for that day.
• Validity. A plan must be used within its validity period. Unused meals after expiry are not refundable unless our Refund Policy says otherwise.
• Preferences. You can share food preferences (such as vegetarian, high protein, low calorie, millet-based). We plan menus around them but do not guarantee a particular menu on a particular day.
• Changes. We may change the menu, or substitute a similar item, where an ingredient is unavailable.
• Non-transferable. A plan is for your personal use unless we agree otherwise in writing.

For corporate meal programmes, office deliveries, bulk and party orders:

• the menu, quantity, price, delivery date and time, and payment terms are confirmed in a written quote or on WhatsApp or email before we accept the order;
• we may ask for advance payment, and a minimum notice period applies;
• changes or cancellations are allowed only as stated in the confirmed quote or our Cancellation Policy, because we buy ingredients and plan production for the confirmed quantity;
• for corporate plans, any invoicing, GST and credit terms will be as agreed in writing.

• All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Prices are confirmed before you pay.
• We may change prices for future orders, but a change never affects an order or plan you have already paid for.
• We accept the payment methods shown at checkout or confirmed by us. Payments are processed securely by third-party payment partners, and we do not store your full card details.
• If a payment fails or is declined, the order may be cancelled. If money is debited but the order is not confirmed, the amount will be refunded to the original payment method as described in our Refund Policy.
• We may cancel or refuse orders that we reasonably suspect to be fraudulent or made through misuse of an offer.

Our Delivery Policy explains delivery in detail. In summary:

• Delivery is free on our meal plans and on other orders as shown at checkout. Any delivery charge is displayed before you pay.
• Delivery times are estimates. Traffic, weather and other factors outside our control may cause delays.
• Please give a complete and accurate address and a working phone number, and make sure someone is available to receive the order during the delivery window.
• If we cannot deliver because the address is wrong, nobody is available, or you cannot be reached, the meal may be treated as delivered, because fresh food cannot be stored or redelivered.
• Risk in the food passes to you on delivery.

• Allergens. Our meals and snacks are prepared in a kitchen that handles nuts, peanuts, dairy, gluten, soy, sesame and other common allergens. We take care with your stated preferences but cannot guarantee that any item is completely free of allergens. Please tell us about any allergies when you order and read the information we provide.
• Nutrition information. Calorie counts, protein values and other nutrition details are estimates based on standard recipes and portion sizes and may vary slightly. Descriptions such as "high protein", "low calorie", "no sugar" or "millet-based" are descriptive and are not a guarantee of any health outcome.
• Special meals. Items such as the Diabetic Thali, Senior Citizen Thali and diet meals are designed with general dietary needs in mind. They are food, not medicine or medical treatment, and do not replace advice from your doctor or dietitian.
• Fresh food. Meals are prepared the same day and are best eaten soon after delivery. Refrigerate any meal you do not eat straight away and consume it the same day. We are not responsible for illness or spoilage caused by storing or eating a meal after that period or against the instructions given.
• Packaged snacks. Please follow the storage instructions and best-before date on the package.
• Compliance. Our food is prepared and sold in accordance with the Food Safety and Standards Act, 2006 and its rules. FSSAI Licence No. 21526036002625.

Your rights to cancel, and to receive a refund or replacement, are set out in our Cancellation Policy and Refund Policy. In summary:

• Because meals are freshly prepared and perishable, they cannot be returned or resold once delivered.
• If a meal or snack arrives damaged, spilled, wrong or unsafe, please tell us on the day of delivery (within 2 hours of delivery) on WhatsApp, phone or email, with your order details and clear photographs or a video. After checking, we will arrange a replacement or refund as described in the Refund Policy.
• Approved refunds are made to the original payment method within 7–10 working days.
• Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other law.

Discounts, coupons and offers are subject to their stated terms, validity and minimum order value. They cannot be exchanged for cash, cannot be combined unless stated, and may be withdrawn or changed at any time. We may cancel orders or deactivate accounts where an offer is misused.

By using the Site or contacting us by WhatsApp, phone, SMS or email, you agree to receive communications from us electronically, such as order confirmations, delivery updates and plan reminders. You can opt out of promotional messages at any time by telling us. Service messages about your orders may still be sent.

You may submit reviews, ratings and comments ("Comments"). By doing so:

• you confirm that the Comments are your own, are truthful and do not infringe any third party's rights;
• you grant Healthy Genie a worldwide, perpetual, royalty-free, non-exclusive licence to use, reproduce, edit, publish and display the Comments, and the name you submit with them, in connection with our business, without compensation to you;
• you agree not to submit anything unlawful, defamatory, abusive, obscene or misleading, or anything containing viruses, spam or commercial solicitation;
• you agree not to impersonate anyone or use a false email address.

We may monitor, edit or remove any Comment at our discretion and are not responsible for Comments posted by you or others.

All content on the Site, including the Healthy Genie name, logo, photographs, menus, recipes, text and design, belongs to Healthy Genie or its licensors and is protected by law. You may use the Site for personal, non-commercial purposes. You may not copy, reproduce, scrape, modify, distribute or resell any part of the Site without our written permission.

You agree not to:

• use the Site for any unlawful or fraudulent purpose;
• try to gain unauthorised access to the Site, other accounts or our systems;
• use bots, scrapers or automated tools, or introduce malware;
• disrupt or interfere with the security, performance or availability of the Site;
• resell our food without our written consent.

The Site and our service rely on third parties such as payment partners, delivery partners, hosting providers and messaging platforms (including WhatsApp). They are governed by their own terms and policies. We are not responsible for their availability or for delays or failures they cause.

We collect and use your personal data, such as your name, contact details, address, food preferences and order history, to take orders, deliver meals, run your subscription, provide support and improve our service. We handle it in accordance with our Privacy Policy and applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. We do not sell your personal data.

Except as stated in these Terms or required by law, the Site is provided "as is" and "as available". We do not promise that the Site will be uninterrupted or error-free.

To the extent permitted by law:

• our total liability for any order is limited to the amount you paid for that order;
• we are not liable for indirect, incidental or consequential losses, including loss of profit or business;
• we are not liable for harm resulting from allergies or health conditions you did not tell us about, from not following storage and consumption instructions, or from eating food after the stated period;
• we are not liable for delays or failures caused by events beyond our reasonable control (see Force majeure).

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or any right you have as a consumer.

You agree to hold Healthy Genie, its partners and employees harmless from claims, losses and reasonable legal costs arising from your breach of these Terms, your misuse of the Site, or the Comments you submit.

We are not responsible for any delay or failure caused by events beyond our reasonable control, including extreme weather, floods, traffic disruption, strikes, government restrictions, epidemics, power or internet failures, and supply disruption.

We may suspend or end your access to the Site, your account or your plan if you breach these Terms, misuse offers, or behave abusively or fraudulently. This does not affect rights that arose before then, and any refund due will be handled under our Refund Policy.

We may update these Terms from time to time. Changes apply from the date they are posted on the Site. An order or plan you have already paid for stays governed by the Terms in force when you placed it, unless the law requires otherwise. Continuing to use our service after an update means you accept the revised Terms.

If any part of these Terms is found invalid, the rest remains in effect. Our failure to enforce a right is not a waiver of it.

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra. This does not remove any consumer or other statutory right that cannot lawfully be waived.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, you may send complaints to our Grievance Officer:

• Email: Healthygenie@gmail.com
• Phone: +91 92093 61185
• Address: Trident Diesel Systems Pvt Ltd, Dangat Estate, 77/8, opp. hotel Aditya, Shivane, Pune, Maharashtra 411023

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

For any questions about these Terms, please contact Healthy Genie:

• WhatsApp / Phone: +91 92093 61185
• Email: Healthygenie@gmail.com
• Location: Trident Diesel Systems Pvt Ltd, Dangat Estate, 77/8, opp. hotel Aditya, Shivane, Pune, Maharashtra 411023
• FSSAI Licence No.: 21526036002625
• GSTIN: 27AAUFV9388E1Z6