Delivery Policy

Welcome to Healthy Genie. We are committed to delivering fresh, hygienic and quality meals and food products to our customers.

This Delivery Policy explains how orders are processed, prepared, dispatched and delivered when you purchase products or subscribe to meal plans through our website, www.healthygenie.in.

Healthy Genie is operated by Vishwija Foods LLP and currently serves customers in Pune, Maharashtra, India. By placing an order, you agree to the terms of this Delivery Policy, along with our Terms & Conditions, Refund Policy and other applicable policies.

• Healthy Genie currently provides delivery services within selected areas of Pune, Maharashtra.
• Delivery availability depends on your location, the product ordered and our operational coverage.
• Customers must provide a complete and accurate delivery address, including the building name, flat or office number, area, PIN code and a valid contact number.
• We reserve the right to decline or cancel an order if the delivery location is outside our service area or cannot be serviced.
• Delivery availability may change based on operational capacity and service coverage.

Fresh meals

• Fresh meals are generally delivered Monday through Friday, subject to the applicable meal plan and service schedule.
• Delivery timings may vary depending on the delivery location, route, order volume, weather, traffic and other operational conditions.
• Any delivery time or time window communicated at checkout or through an order confirmation is an estimate unless explicitly confirmed as guaranteed.
• Customers should ensure that someone is available to receive the delivery during the communicated time window.

Packaged snacks and other products

Packaged snacks and other food products are delivered according to the availability and delivery schedule communicated at the time of ordering.

Delivery schedules for packaged products may differ from those for fresh meals.

• Orders are processed after successful payment, where prepayment is required, and confirmation by Healthy Genie.
• Fresh meals are prepared according to the applicable menu, meal plan and scheduled delivery date.
• Orders placed after the applicable order cut-off time may be scheduled for the next available delivery date.
• Preparation and dispatch depend on product availability, kitchen capacity and operational requirements.
• Customers will be informed of any material changes to their order or delivery schedule, where reasonably possible.

The applicable order cut-off time will be communicated through the website, checkout process or customer support channels.

For weekly and monthly meal plans:

• Deliveries are scheduled according to the subscription selected and the start date confirmed by Healthy Genie.
• Subscription services begin once the required payment is received and the start date is confirmed.
• Customers must follow the applicable cut-off time and process for requesting a meal pause, skip or schedule change.
• Requests submitted after the applicable cut-off time may not be accommodated for the affected delivery.
• Unused meals after the subscription validity period expires are generally non-refundable, unless otherwise stated in our Refund Policy or required by applicable law.
• Delivery schedules may be adjusted where necessary due to operational constraints, with reasonable communication to affected customers.

Any applicable delivery charges, service fees or other delivery-related costs will be displayed at checkout or communicated to the customer before order confirmation.

Delivery charges may vary depending on the delivery location, order type, subscription plan or applicable promotional offer.

Where free delivery or a delivery discount is offered, the relevant eligibility conditions will apply.

Customers are responsible for being available to receive their orders at the provided delivery address.

To help ensure successful delivery:

• Keep your registered phone number active and reachable.
• Provide accurate delivery instructions, including any relevant entry or access information.
• Respond promptly to calls or messages from the delivery team.
• Ensure that someone is available to receive the order during the expected delivery window.

If the customer is unavailable, unreachable or has provided an incorrect or incomplete address, the delivery may be delayed or unsuccessful.

For fresh meals, if delivery cannot be completed because of customer unavailability or incorrect delivery information, the order may be treated as a failed delivery after reasonable attempts to contact the customer. A replacement or refund will be assessed in accordance with our Refund Policy and applicable law.

Although we make reasonable efforts to deliver orders on schedule, delays may occur due to circumstances such as:

• Heavy traffic or road closures.
• Severe weather conditions.
• Unexpected increases in order volume.
• Operational or transportation issues.
• Public holidays, local restrictions or other circumstances beyond our reasonable control.

If a significant delay occurs, Healthy Genie will make reasonable efforts to inform affected customers and provide an updated delivery estimate.

A delay does not automatically qualify an order for a refund. However, if an order is not delivered, is cancelled by Healthy Genie, or otherwise qualifies under our Refund Policy or applicable law, an appropriate resolution may be provided.

Customers should check their order upon receipt.

If an order is incorrect, incomplete, damaged, spilled or appears unsafe, please contact Healthy Genie on the day of delivery and preferably within two hours of receiving the order.

Please provide:

• Your name and order number.
• The delivery date and a description of the issue.
• Clear photographs or videos, where applicable.

Our team will review the information and determine an appropriate resolution, which may include a replacement, refund or other remedy in accordance with our Refund Policy and applicable law.

Customers should contact Healthy Genie as early as possible if they need to change their delivery address, contact details or delivery schedule.

• Changes are subject to service-area coverage, operational capacity and the applicable cut-off time.
• We cannot guarantee changes requested after an order has been prepared or dispatched.
• An address change may not be possible if the new address is outside our delivery area.
• Any additional delivery charges resulting from an approved change will be communicated before the change is processed, where applicable.

For subscription meals, pause, skip and schedule-change requests must follow the process and cut-off times communicated for the relevant plan.

An order may be considered undeliverable when:

• The delivery address is incorrect, incomplete or outside the service area.
• The customer or recipient is unavailable or unreachable.
• Access to the delivery location is restricted and no alternative arrangement can reasonably be made.
• Other circumstances prevent successful delivery despite reasonable efforts.

In such cases, Healthy Genie will assess the situation and determine whether redelivery, replacement, cancellation or a refund is appropriate under the Refund Policy and applicable law.

Because fresh meals are perishable, redelivery may not always be possible. Any decision will take into account food safety, the circumstances of the failed delivery and applicable customer rights.

Healthy Genie takes reasonable care in preparing, packaging and dispatching food products.

Customers should:

• Receive and handle fresh meals promptly after delivery.
• Consume fresh meals on the day of delivery unless otherwise instructed.
• Refrigerate food if it will not be consumed immediately, following any storage instructions provided.
• Follow the storage and best-before instructions printed on packaged products.

Once an order has been delivered, proper storage and handling become the customer's responsibility. This does not limit any rights or remedies available under applicable law for food that was unsafe, defective or improperly supplied.

Healthy Genie may use its own delivery personnel or third-party delivery partners, depending on operational requirements.

Where third-party delivery partners are used, delivery coordination may require sharing relevant information, such as the customer's name, delivery address, contact number and order details, for the purpose of completing the delivery.

Personal information will be handled in accordance with our Privacy Policy and applicable law.

Healthy Genie will not be responsible for delays or interruptions caused by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, public emergencies or major transportation disruptions.

Where such circumstances affect an order, we will make reasonable efforts to inform the customer and provide an appropriate update or resolution. This section does not exclude any consumer rights or remedies that cannot lawfully be excluded.

If Healthy Genie cancels an order or cannot complete a delivery, the customer will be informed where reasonably possible.

Refund eligibility, cancellation requests, and the method and timing of any approved refund will be governed by our Refund Policy and applicable law.

For subscription plans, unused meals, skipped meals and cancellations are subject to the relevant subscription terms and Refund Policy.

Nothing in this Delivery Policy is intended to remove any rights available to customers under applicable consumer protection laws.

For delivery-related questions, order updates or complaints, please contact us using the details below.

Healthy Genie

• Email: Healthygenie@gmail.com
• Phone / WhatsApp: +91 92093 61185
• Service Area: Pune, Maharashtra, India
• Website: https://www.healthygenie.in/

Please include your order number and registered contact details when contacting us about a delivery issue.

Healthy Genie reserves the right to update or modify this Delivery Policy from time to time to reflect changes in our services, operational practices or applicable laws.

The revised policy will be published on our website with an updated "Last updated" date. Changes will apply as permitted by applicable law.

This Delivery Policy is governed by the laws of India. Any disputes will be handled by the competent courts or authorities in accordance with applicable law, without limiting any non-waivable consumer rights.