Introduction
At Healthy Genie, operated by Vishwija Foods LLP ("Healthy Genie", "we", "us" or "our"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit https://www.healthygenie.in/, browse our menus, place an order, purchase healthy snacks, subscribe to a meal plan, contact us or otherwise use our services.
By using our website or services, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will seek that consent separately. You may review our Terms and Conditions, Refund Policy, Cancellation Policy, Delivery Policy and other applicable policies for additional information.
Who is responsible for your personal data?
Healthy Genie is operated by Vishwija Foods LLP, a food service business based in Pune, Maharashtra, India.
We determine how personal information is used for our website, customer enquiries, orders, meal subscriptions, delivery operations and customer support, subject to applicable law and any relevant contractual arrangements.
For privacy-related questions, requests or complaints, you may contact us at:
- Email: Healthygenie@gmail.com
- Phone / WhatsApp: +91 92093 61185
- Address: Trident Diesel Systems Pvt Ltd, Dangat Estate, 77/8, opp. hotel Aditya, Shivane, Pune, Maharashtra 411023
Please do not send passwords, complete payment credentials, identity documents or unrelated confidential information when contacting us about privacy.
Personal information we collect
Depending on how you use our website and services, we may collect the following categories of personal information.
3.1 Customer and account information
When you register for an account or place an order, we may collect:
- Your name.
- Email address.
- Mobile number.
- Account login and authentication information.
- Saved delivery addresses.
- Information you provide when updating your account or contacting customer support.
We use this information to manage your account, process orders and provide customer support.
3.2 Order and delivery information
When you order meals, salads, soups, millet-based dishes, healthy snacks or other products, we may collect:
- Items ordered and quantities.
- Order date, time and order number.
- Delivery address and delivery instructions.
- Contact details needed to coordinate delivery.
- Order status, delivery records and order history.
- Special instructions related to an order.
- Relevant cancellation, refund, replacement and customer-service records.
We use this information to prepare and fulfil orders, coordinate delivery, resolve issues and maintain appropriate transaction records.
3.3 Meal subscriptions and food preferences
If you purchase a weekly, monthly or other meal plan, we may collect:
- Selected subscription plan and duration.
- Subscription start and expiry dates.
- Number and schedule of meals.
- Pause, skip or rescheduling requests.
We use this information to administer your subscription, plan deliveries and accommodate your stated preferences where reasonably possible.
3.4 Allergies and dietary restrictions
You may choose to inform us about food allergies, intolerances, dietary restrictions or other food-related requirements.
We use this information only as reasonably necessary to understand your request, communicate relevant food information and help fulfil your order safely.
Please share only the information necessary for your food order. Our meals and snacks are prepared in a kitchen that handles common allergens, including nuts, peanuts, dairy, gluten, soy and sesame. We cannot guarantee that every item is completely free from allergens.
Healthy Genie is a food service, not a medical provider. Our collection of dietary information does not mean that we provide medical diagnosis, treatment or a guarantee of suitability for a particular medical condition.
3.5 Payment and transaction information
When you pay for an order or subscription, we may receive information such as:
- Transaction or payment reference.
- Amount paid and payment date.
- Payment status.
- Refund status.
- Billing information required for the transaction.
- Invoice and tax-related details, where applicable.
Payments may be processed through third-party payment service providers made available at checkout.
Your payment provider may collect and process your payment credentials directly. We do not intend to collect or store your full card details, banking passwords, UPI PINs or other complete payment authentication credentials on our own systems.
The payment provider's privacy policy and terms also apply to its processing of your information.
3.6 Customer enquiries and communications
When you contact us through email, telephone, WhatsApp, website forms or other available communication channels, we may collect:
- Your name and contact details.
- Your message or enquiry.
- Order or subscription details relevant to your request.
- Feedback, complaints and support correspondence.
- Information you voluntarily provide to resolve an issue.
We use this information to respond to your enquiry, provide support and maintain a record of relevant communications. Please avoid sending unnecessary sensitive personal information through general enquiry channels.
3.7 Promotions, reviews and feedback
If you participate in a promotion, submit a review, provide a rating or share feedback, we may collect the information you submit, including your name or display name, comments and related communication.
We may use feedback to improve our products and services. We will publish identifiable reviews, testimonials or promotional material only in accordance with the applicable terms, permissions and legal requirements.
If you want to correct or remove a review you submitted, contact us using the details in this policy. We may need to retain limited records where required by law or necessary to resolve a dispute.
3.8 Website usage and technical information
When you visit our website, certain technical information may be collected by our hosting provider, website platform or security systems. This may include:
- IP address.
- Browser type and version.
- Device and operating-system information.
- Pages visited and approximate visit times.
- Referral information.
- Website interaction and error information.
- Security logs and information used to detect suspicious activity.
We use this information, as appropriate, to operate the website, maintain security, troubleshoot errors and understand website performance.
Optional analytics technologies will be used subject to the applicable cookie settings, consent requirements and our Cookie Policy.
How we use your personal information
We may use your personal information for the following purposes:
- Order processing: To receive, confirm, prepare and fulfil meal and snack orders.
- Delivery: To coordinate delivery to the address you provide and communicate delivery updates.
- Subscription management: To administer meal plans, track validity, schedule deliveries and process pause or skip requests.
- Food preferences: To consider your stated dietary preferences and communicate relevant product information.
- Payments and refunds: To process transactions, verify payment status, issue eligible refunds and maintain transaction records.
- Customer support: To respond to enquiries, complaints, feedback, replacement requests and order-related issues.
- Service improvement: To improve menus, website usability, ordering processes and customer experience.
- Account management: To maintain customer accounts, protect account security and provide access to relevant features.
- Promotions: To communicate offers and promotions where permitted by law and subject to applicable consent or opt-out requirements.
- Security and fraud prevention: To detect suspicious activity, prevent misuse and protect our customers, website and business.
- Legal and regulatory compliance: To comply with applicable food safety, consumer protection, taxation, accounting, privacy and other legal requirements.
- Business administration: To maintain appropriate business, operational and transaction records.
We will not use personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted by applicable law.
Legal basis for processing
We process personal information for lawful purposes, including where necessary to:
- Fulfil an order or subscription you request.
- Take steps at your request before entering into a transaction.
- Respond to customer enquiries and provide requested services.
- Comply with applicable legal obligations.
- Protect our website, customers and business against fraud or misuse.
- Pursue other legitimate operational purposes where permitted by applicable law.
- Process information based on your consent when consent is required.
Where consent is the basis for processing, you may withdraw it through the relevant available mechanism or by contacting us. Withdrawal does not affect processing that was lawful before withdrawal. It may also not prevent processing that is independently permitted or required by law.
Third-party websites and services
Our website may contain links to third-party websites, payment pages, messaging platforms or other external services.
When you follow an external link or use a third-party service, that provider may collect information directly from you and process it under its own terms and privacy policy.
We do not control the privacy practices of independent third-party services. We encourage you to review their policies before providing personal information.
Data storage and retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, accounting, tax, food safety, consumer protection and other record-retention requirements.
Our general approach is as follows:
- Customer enquiries: Retained for the time needed to respond, follow up and maintain relevant business records.
- Customer accounts: Retained while the account remains active and for a reasonable period afterwards where necessary for account closure, disputes, security or legal compliance.
- Orders and subscriptions: Retained for fulfilment, customer support, transaction reconciliation and any applicable legal retention period.
- Payment and tax records: Retained for the period required by applicable accounting, tax and other legal obligations.
- Delivery and refund records: Retained as necessary to resolve delivery issues, replacements, refunds, disputes and legal claims.
- Food preferences and allergy information: Retained only for as long as reasonably necessary to fulfil the relevant request or maintain a requested preference, subject to applicable law.
- Marketing preferences: Retained as necessary to administer communications and respect opt-out requests.
- Technical and security logs: Retained for a proportionate period appropriate to security, troubleshooting and legal requirements.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable legal requirements and technical limitations.
Specific retention periods may vary according to the nature of the record, the relevant service and our legal obligations.
Data security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Depending on the system and information involved, safeguards may include access restrictions, account controls, secure communications, provider security features and appropriate operational procedures.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
Protect your account credentials, avoid sharing passwords or payment authentication details, and contact us promptly if you suspect unauthorised access to your account or misuse of your information.
Your privacy rights
Subject to applicable law and appropriate identity verification, you may have rights concerning your personal information, including:
- Access: Request information about personal data we process and relevant details of its use.
- Correction: Request correction of inaccurate or misleading information and completion of incomplete information.
- Erasure: Request deletion of personal information where applicable, subject to legal retention requirements and other lawful grounds for retaining it.
- Consent withdrawal: Withdraw consent where processing is based on consent and the law provides for withdrawal.
- Grievance redressal: Raise a privacy concern or complaint with us and pursue any further remedy available under applicable law.
- Nomination: Exercise any applicable nomination right under relevant data-protection legislation.
To make a request, email Healthygenie@gmail.com with the subject line "Privacy Request". Please identify the relevant account, order or interaction without including unnecessary sensitive information.
We may request proportionate information to verify your identity or authority before acting on a request. We will respond within the timeframe required by applicable law.
Some requests may be limited where information must be retained for legal compliance, transaction records, dispute resolution, fraud prevention or other lawful purposes.
Children's privacy
Our website and food-ordering services are intended primarily for adults placing orders for themselves, their households or organisations.
We do not knowingly seek unnecessary personal information directly from children through general enquiry channels. Where a parent or legal guardian places an order for a child, we ask that they provide only the information reasonably needed to fulfil the order.
If we become aware that personal information has been collected in circumstances that violate applicable children's privacy requirements, we will assess the situation and take appropriate action in accordance with the law.
Food preferences, allergies and health information
Some customers may voluntarily share allergy information, dietary restrictions or food-related health requirements when ordering meals.
We use this information only to the extent reasonably necessary to understand the request, consider the stated preferences and communicate relevant information about our food.
Please be aware that:
- Our kitchen handles multiple common allergens.
- We cannot guarantee that meals are completely free from allergens or cross-contact.
- Nutrition information, calorie counts and protein values are estimates and may vary.
- Meals described as high-protein, low-calorie, millet-based or suitable for particular dietary preferences do not guarantee a medical or health outcome.
- Special meals are food products, not medicines or medical treatment.
Please consult a qualified healthcare professional where necessary before making dietary changes related to a medical condition.
Marketing communications
We may send promotional offers, product updates or information about our services where permitted by applicable law and subject to any required consent.
You may opt out of promotional communications by using an available unsubscribe mechanism or contacting us.
Even after you opt out of marketing, we may continue to send necessary service communications, such as order confirmations, payment notifications, delivery updates, subscription information, refund communications and important policy notices.
International data processing
Some third-party technology, communication, payment or website service providers may process information using infrastructure located outside Maharashtra or India.
Where relevant, such processing is subject to applicable legal requirements, contractual safeguards and the provider's terms.
If a particular service requires a specified hosting location or restriction on international transfers, that requirement should be assessed separately before the relevant service is used.
Privacy and data-protection laws
We aim to handle personal information in accordance with applicable Indian laws and regulations, including relevant provisions of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable rules, to the extent in force and applicable to the relevant processing.
The applicable legal requirements may depend on the nature of the information, the activity involved and the commencement or transition provisions of the relevant legislation.
Nothing in this policy is intended to remove a right or protection that cannot lawfully be excluded.
Data breaches and security incidents
If we become aware of a personal-data breach affecting information under our control, we will assess the incident, take reasonable steps to contain and address it, and make notifications or provide information where required by applicable law.
If you believe that your account or personal information has been compromised, please contact us promptly at Healthygenie@gmail.com or +91 92093 61185.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our website, ordering processes, service providers, business practices or applicable law.
The "Last updated" date at the top of this page indicates when the policy was most recently revised.
Where required by law, we will provide notice or obtain consent for material changes. We encourage you to review this page periodically.
Contact us and grievance redressal
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Healthy Genie – Vishwija Foods LLP
- Email: Healthygenie@gmail.com
- Phone / WhatsApp: +91 92093 61185
- Postal Address: Trident Diesel Systems Pvt Ltd, Dangat Estate, 77/8, opp. hotel Aditya, Shivane, Pune, Maharashtra 411023
Please describe your concern and identify the relevant order, account or website interaction where possible. We will review your request and respond in accordance with applicable law.
By using Healthy Genie's website and services, you can refer to this Privacy Policy to understand how we handle personal information. Your specific rights and our obligations remain subject to applicable law and any relevant service-specific terms.